Frequently Asked Questions
tb11's Complete FAQ Guide
Find detailed answers to the most frequently asked questions from Bangladeshi players about accounts, deposits and withdrawals, games, bonuses and security.
tb11 is a reliable online betting and casino platform for players in Bangladesh. It is natural for both new and experienced players to have various questions — from registration and bKash deposits to BPL betting and VIP benefits. On this page we have provided clear and straightforward answers to the most important questions so you can start playing with confidence.
Account and Registration
To open an account at tb11 you need an active mobile number, a valid National ID (NID) or passport, and you must be at least 21 years old. The registration process is fully digital and can be completed in just a few minutes.
No. Under tb11's rules, only one account may be opened per person. If multiple accounts are found, they may be closed and all bonuses may be forfeited.
Click the "Forgot Password" option on the login page and reset your password using the OTP sent to your registered mobile number. If you have trouble, contact our 24/7 live chat support team for help.
KYC verification ensures the security of your account and protects it from unauthorized use. You will need to submit your NID or passport and a selfie before making a withdrawal. This process is usually completed within 24 hours.
After logging in, you can update your email, address and contact information from account settings. However, to change your name or date of birth you will need to contact the support team and submit valid documentation.
Deposits and Withdrawals
Deposits made via bKash or Nagad usually appear in your tb11 account balance within a few minutes. During busy periods it may take up to 15 minutes. If you have an issue, contact support with your transaction reference number.
The minimum deposit amount at tb11 is ৳200 for all payment methods. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike.
The minimum withdrawal is ৳500. After the request is processed, funds are sent within 30 minutes to 3 hours. Bank transfers may take slightly longer.
tb11 itself does not charge any transaction fees. However, your mobile banking provider or bank may apply their own charges, depending on their policies.
Go to the cashier section, select Nagad or Rocket, enter the amount and send the payment to the number shown. After making the payment, submit the transaction ID and your balance will be updated.
Yes. You can withdraw to any Bangladeshi bank account including Dutch-Bangla, BRAC, Islami, City or Sonali Bank. If KYC verification is complete, the process is usually finished within 3 hours.
Games and How to Play
tb11 offers slots, live casino, table games, sports betting including cricket and football, fishing games and video poker such as Jacks or Better. Games from top providers including Pragmatic Play, PG Soft, JILI and Spribe are available.
Go to the cricket section and choose your preferred match from BPL, IPL or the T20 World Cup. You can place bets both before the match starts and live during play. Wins and losses are settled automatically based on the match result.
Yes. tb11 is fully mobile-friendly. The site runs smoothly on any Android or iOS smartphone browser. Enjoy all games and services without downloading a separate app.
RTP is a theoretical calculation of what percentage of total bets players can expect to get back from a game over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — however this is a long-term statistical figure, not something that applies to every individual session.
In live casino you play in real time with a real dealer. You can place bets on a video streamed live from studios of providers such as Evolution Gaming or Ezugi. Games available include live Baccarat, Roulette, Sic Bo and more.
Bonuses and Promotions
As a new member you will receive a 100% bonus on your first deposit, up to ৳20,000. The bonus becomes withdrawable after meeting a 20x wagering requirement. See the terms and conditions page for specific details.
A wagering requirement means you must place a specified amount of bets before you can withdraw a bonus. tb11's welcome bonus has a 20x requirement — meaning if you receive a ৳10,000 bonus you must place a total of ৳200,000 in bets. This requirement can be met by playing any eligible game.
tb11's VIP program has four tiers: Bronze offers up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9% and Platinum up to 1.2% weekly cashback. You can move up to higher tiers by playing regularly.
Bonuses can be used on most slots and fishing games. However, some table games or live casino games may have different contribution rates toward the wagering requirement. See the bonus terms for details.
Cashback is calculated at the end of each week according to your VIP tier and added to your tb11 account at the start of the following week. From Bronze to Platinum — the higher the tier, the higher the cashback rate.
Security and Responsible Gaming
tb11 uses SSL encryption and advanced cybersecurity technology. Your personal information and financial transactions are fully protected. We work with established game providers to ensure fair play.
tb11 is for people aged 21 and over only. Age is verified during registration and through the KYC process. Minors are not permitted to open an account.
Yes. If you want to take a break for a while, you can contact the support team to activate a self-exclusion or cooling-off period. During this time, logging in and betting will be automatically disabled.
We place responsible gaming at the highest priority. If you feel that gambling is having a negative effect on your life, contact our 24/7 live chat support immediately or visit the responsible gaming page.
Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. You can also contact us by email: [email protected]. The fastest response is through live chat.
Still have questions?
Our 24/7 support team is always ready in Bengali via live chat. Contact us now for immediate help with any issue.
Live Chat — 24/7 in Bengali
For ages 21 and over only — please play responsibly.