tb11's Privacy Policy

While using the tb11 platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID number, or passport number — for registration and identity verification purposes.
• Contact Information: Email address and mobile number — for account communication and security verification.
• Financial Information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts — for processing transactions. We do not store full card numbers or PINs.
• Transaction History: Details of deposit and withdrawal amounts, dates, and methods.
• Device and Technical Information: IP address, browser type and version, device identifier, operating system, and access times.
• Usage Information: Which games you played, when you logged in, session duration, and the nature of your activity on the platform.
• Cookies and Similar Technologies: Cookies are used for session management, saving preferences, and analytics.

We collect information in the following ways:

• Direct Collection: When you create an account, fill out a form, or contact our support team.
• Automatic Collection: When you browse our website — through cookies, log files, and web beacons.
• From Third Parties: From identity verification services, payment processors (such as bKash, Nagad), and fraud prevention service providers.

Collected information is used only for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and keeping your account secure.
• Service Delivery: Providing gaming services, processing financial transactions (minimum deposit ৳200, minimum withdrawal ৳500), and determining bonus eligibility.
• Customer Support: Resolving your requests, complaints, and questions — via 24/7 live chat and email.
• Security and Fraud Prevention: Detecting unauthorized access to accounts, money laundering, and fraudulent activity.
• Legal Compliance: Meeting the requirements of regulatory authorities in accordance with applicable laws and regulations.
• Platform Improvement: Analyzing user experience to improve service quality.
• Responsible Gaming: Identifying excessive or risky gaming behavior and providing support.

tb11 may share your personal information with third parties in limited and specific circumstances:

• Payment Providers: The minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment gateway. These providers are governed by their own privacy policies.
• Identity Verification Services: Information is shared with authorized verification service providers to complete the KYC (Know Your Customer) process.
• Law Enforcement Agencies: Information may be disclosed pursuant to a court order, lawful legal process, or the requirements of a regulatory authority.
• Anti-Money Laundering: If a suspicious transaction is identified, the relevant financial regulatory authority may be notified.
• Technology Partners: Software and infrastructure service providers that support platform operations — under strict confidentiality agreements.

Outside of the cases above, we do not share your information with any third party without your explicit consent.

tb11 applies industry-standard technical and organizational measures to protect your information:

• SSL Encryption (TLS 1.2+): All data transmitted between your browser and our servers is sent in encrypted form.
• Data Encryption: Sensitive information is stored in encrypted form in the database.
• Access Controls: Only authorized staff have access to the information they need — in line with the principle of least privilege.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Additional verification is in place for suspicious logins or transactions.
• Firewall and Intrusion Detection: Advanced network protection measures are active to prevent unauthorized access.

We retain your information only for as long as necessary:

• Active Account Data: Full information is retained for as long as the account remains active.
• After Account Closure: Records of legal obligations and financial transactions are kept for a period determined by regulatory guidelines.
• Log Files and Technical Data: Retained for a limited period for security analysis.
• Deletion Requests: Upon a valid request, we are obliged to delete information that falls outside our legal obligations.

As a user of the tb11 platform, you retain the following rights:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request the correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though where legal obligations exist it may not be possible to delete all information.
• Right to Object to Processing: You have the right to object to the processing of your information for specific reasons.
• Right to Portability: You have the right to request your information in a structured, readable format.
• Right to Withdraw Consent: For information processed on the basis of consent, you have the right to withdraw that consent at any time.

To exercise these rights, email [email protected]. We will endeavor to respond within 30 business days.

We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To collect site usage statistics and improve our services.

Cookies can be managed through your browser settings, though this may affect the functionality of some services.

tb11 strictly provides services only to individuals aged 21 or older. We do not intentionally collect or process information from any person under the age of 21.

Age verification steps are taken at the time of registration. If we become aware that information about a minor has been collected, it will be deleted immediately and the associated account will be suspended.

In some cases your information may be processed on servers located outside Bangladesh. In such cases we ensure that the recipient country or organization maintains adequate data protection measures and that the security of your information is guaranteed through a data transfer agreement.

tb11 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date of publication.

Continuing to use the platform means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We typically respond within 30 business days. For urgent matters, contact us via 24/7 live chat — our Bengali-speaking support team is always ready.