tb11 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") govern the use of the tb11 platform and all its services. tb11 operates as a safe and reliable online betting and casino platform for players in Bangladesh.

These Terms apply when you use the platform through the tb11 website, mobile application, or any other digital channel. These Terms may be updated from time to time, and continued use of the service after any changes will be considered acceptance of the revised Terms.

These Terms are governed by applicable laws in Bangladesh and form a valid agreement between both parties. tb11 is committed to providing fair and transparent service at all times.

2. Account Registration and Eligibility

To open an account and use services on tb11, the following conditions must be met:

• You must be at least 21 years of age or older.
• You must be a real individual and open the account for yourself — managing an account on behalf of any third party is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Each user may hold only one account. If multiple accounts belonging to the same person are detected, all accounts will be cancelled and the balance may be forfeited.
• You must be eligible to participate in online betting activities under the laws applicable in your area.

tb11 reserves the right to accept or reject any registration application. Additional documents may be requested for identity verification, and failure to provide them may result in restricted account access.

2.1 Identity Verification (KYC)

tb11 reserves the right to verify the identity of all users with the aim of operating a safe and responsible platform. Any of the following documents may be requested:

• National Identity Card (NID), passport, or driving licence
• Proof of address (utility bill, bank statement, etc.)
• Proof of ownership of payment method (screenshot of bKash / Nagad / Rocket account)

Withdrawal requests may not be processed until KYC verification is complete.

3. Age Requirements

tb11 strictly enforces the 21+ age rule. Only individuals who are 21 years of age or older may open an account and participate in betting or gaming activities on this platform.

Parents and guardians are urged to prevent their children from accessing this platform and to use parental control software where necessary.

4. Account Management and Security

The security of your tb11 account is entirely your responsibility. Please follow the guidelines below to keep your account safe:

• Do not share your login credentials (username and password) with anyone.
• Use a strong password and change it regularly.
• If you notice any suspicious activity, contact us immediately.
• Always log out after using a public or shared device.

tb11 will not be held liable for any financial loss resulting from unauthorised access to your account if you have not taken appropriate security precautions.

4.1 Updating Account Information

If any of your personal details change (such as phone number, email address, or payment method), please notify the tb11 support team immediately. Transactions may be delayed or cancelled due to incorrect information, and tb11 will not be held responsible for this.

5. Deposit and Withdrawal Policy

5.1 Deposit Terms

Funds can be deposited on tb11 using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Deposit transactions are generally credited to the account instantly, though bank transfers may take slightly longer.
• Only payment methods registered in your own name may be used — depositing from another person's account is strictly prohibited.
• In the case of any fraudulent or unauthorised payment, the account will be suspended immediately.

5.2 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit (mirroring policy).
• Large withdrawal amounts may be held until KYC verification is complete.
• Winnings earned from bonuses must meet wagering requirements before withdrawal.
• Processing times may vary when multiple withdrawal requests are submitted at the same time.
• Unusual or suspicious withdrawal requests may be held for additional verification.

5.3 Transaction Cancellation

Deposits cannot be cancelled once made. Withdrawal requests may be cancelled while still being processed, but cannot be cancelled after processing is complete. Any dispute regarding a transaction must be raised within 30 business days.

6. Bonuses and Promotional Offers

tb11 provides various bonuses and promotional offers for its users. The following terms apply when a bonus is accepted:

6.1 Welcome Bonus

• The welcome bonus is available to each user once only — it cannot be claimed more than once using the same identity, address, or payment method.
• The wagering requirement must be met within 30 days of receiving the bonus, otherwise the bonus will be cancelled.
• The maximum bet amount may be limited while playing with a bonus balance.

6.2 VIP Program

tb11's VIP program has four tiers:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

Players can move up to higher VIP tiers through regular and active participation. Cashback is calculated each week and credited to the account at the scheduled time.

6.3 General Bonus Terms

• All bonus offers are consistent with tb11's operations. tb11 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• If bonus abuse or fraud is suspected, the account will be investigated and the bonus may be cancelled.
• Wagering requirements may apply to winnings earned from cashback and bonuses.

7. Gaming Rules and Fair Play

All games on tb11 are conducted fairly and transparently. The following rules apply to ensure fair play:

• Using any automated software, bot, or script to play games is strictly prohibited.
• Using multiple accounts to collect bonuses or manipulate games is prohibited.
• Coordinating with other players to gain an unfair advantage is prohibited.
• Exploiting any technical error or system bug is prohibited. Any such incident must be reported to support immediately.
• tb11 reserves the right to void any transaction that occurred as a result of a technical error.

Involvement in prohibited activities will result in permanent account closure and forfeiture of all earnings.

8. Responsible Gaming

tb11 is firmly committed to responsible gaming. We believe betting and gaming are for entertainment — they should never be viewed as a source of income.

• Users can set their own daily, weekly, or monthly deposit limits.
• A self-exclusion feature is available to take a temporary break from the platform.
• Accounts can be temporarily or permanently closed by contacting the support team.
• If you feel that gambling is having a negative impact on your life, you are advised to seek professional help.

For more information, visit our Responsible Gaming page.

9. Account Suspension and Closure

tb11 reserves the right to suspend or close any account without notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud, deception, or money laundering.
• If it is established that the account was opened using false information.
• If the user is identified as a minor.
• If evidence of operating multiple accounts is found.
• If evidence of bonus abuse or manipulation is found.

The balance of a suspended account may be held during the investigation. If the user is found to be innocent after the investigation, the balance will be returned.

Users may also close their account on their own initiative. In that case, the support team must be notified and any remaining balance will be refunded after verification.

10. Limitation of Liability

tb11 accepts no liability in the following circumstances:

• If a game is interrupted due to loss of internet connection or a technical error.
• If account information is lost or stolen due to your own negligence.
• For delays or failures in third-party payment processing.
• For circumstances beyond tb11's control (natural disasters, server outages, etc.).
• For any financial loss arising from your betting or gaming activities.

tb11 strives to provide the highest quality service; however, the platform is provided on an "as-is" basis and no guarantee of any specific outcome is given.

11. Privacy & Data Protection

tb11 gives the highest priority to protecting users' personal information. All data is kept secure using SSL encryption and other modern security technologies.

• User data is not sold or rented to any third party.
• Data may be used where necessary for service improvement and operations.
• Data may be provided to authorities in cases of legal obligation.

For detailed information on privacy, please read our Privacy Policy page.

12. Changes to Terms

tb11 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, users will be notified via their registered email or through a notice on the platform.

Continuing to use the platform after any changes will be considered acceptance of the new terms. If you do not agree to the updated terms, you may request that your account be closed.

The date of the most recent update will always be stated at the top of this page. To obtain a previous version of the terms, please contact the support team.

13. Contact & Dispute Resolution

If you have any questions or disputes regarding these terms, please contact us directly in the first instance. We believe most issues can be resolved through direct discussion.

• Live Chat: 24/7 direct support in Bengali
• Email: [email protected]

After a complaint is submitted, the tb11 support team will respond as quickly as possible. In the case of a formal dispute, both parties will endeavour to reach a resolution through discussion.