tb11's commitment to responsible gaming
tb11 believes entertainment should be enjoyable — not stressful. Our tools, limits and support services help keep you safe and in control at all times.
Why responsible gaming matters
Online betting and casino gaming are a form of entertainment — but they can become a problem if they go beyond limits. At tb11 we keep the mental and financial wellbeing of every player in mind. Responsible gaming means knowing your budget, managing your time and seeking help when needed.
Our platform has a range of self-control tools that you can use at any time. From setting deposit limits to closing your account entirely — we are always by your side.
Remember: gambling is never a way to solve financial problems. Play responsibly, stay within your limits and enjoy entertainment for what it is.
Our safety tools
Set deposit limits
You can set daily, weekly or monthly deposit limits. Once a limit is set, it will not be possible to deposit more than that amount — this is the most effective way to prevent overspending.
Loss limits
Decide in advance how much loss is acceptable within a given period. When your losses reach that limit, our system will notify you and give you the option to close the session.
Time-Out
If you want to take a break for a few days, use the Time-Out option. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks — during this time logging in or placing bets will not be possible.
Self-exclusion
If you feel that gaming is getting out of control, apply for self-exclusion. Through this process your account will be closed for a long period or permanently.
Reality check reminders
Been playing for a long time without a break? Our reality check feature will remind you at set intervals how long you have been playing — so you never miss the chance to take a break.
Session time limits
Set in advance the maximum number of hours you will play in each session. When the time is up you will be logged out automatically — this is highly effective for building healthy habits.
For players 21 and over only
tb11 strictly prohibits anyone under 18 — and in line with prevailing rules in Bangladesh, anyone under 21 is completely prohibited from participating on this platform. Age is verified at the time of account registration, and if a violation is found the account is closed.
If you believe a minor you know is using this platform, please let our support team know.
Signs of problematic gaming
If you or someone close to you shows any of the following signs, it is time to seek help:
- Feeling a strong urge to bet beyond your budget and being unable to control it.
- Placing increasingly larger bets repeatedly to recover losses (chasing losses).
- Neglecting family, friends or work while continuously focusing on gaming.
- Taking on debt or using household money to gamble.
- Feeling restless, irritable or anxious when not gaming.
- Lying to family or loved ones about gaming.
- Sleep problems, headaches or mental distress that are directly linked to gaming.
If you recognise one or more of the above signs, contact our support team immediately or apply for self-exclusion.
6 tips for healthy gaming
Set your budget in advance
Decide how much you will spend at the start of the month. Think of that money as your entertainment budget — even if it is lost, it should not affect your household finances.
Set a time limit
Decide how long you will play before you start. Set an alarm or use our session-limit feature so hours do not slip by unnoticed.
Do not try to chase your losses
Trying to win back losses by playing more often leads to even bigger losses. Accepting a loss takes courage.
Play with a clear head
Do not play when you are angry, sad or anxious. Emotional distress reduces your ability to make decisions and increases the chance of poor bets.
Take regular breaks
Do not play for long stretches without stopping. Take at least a 10-15 minute break every hour — get up, drink some water, take a short walk.
Talk to someone you trust
Let a family member or trusted friend know about your gaming. Keeping habits hidden often makes problems worse — open conversation helps.
How to set limits
Using the self-control tools on tb11 is very straightforward. After logging in, you can activate or change any of these features at any time from the account settings menu.
Reducing a deposit limit takes effect immediately. If you request to increase a limit, a set waiting period applies — this is intentional so that you have the opportunity to reconsider your decision.
If you need help with any issue or with using the tools, contact our 24/7 live chat.
Ways to get help
Speak directly in Bengali with our support team — any time, for any issue.
[email protected] — send your self-exclusion or account closure requests to this email.
Let us know via live chat or email and we will close your account promptly.
Tell support you need a temporary break — effective for anywhere from 24 hours to 6 weeks.
If you want to ensure you can never return, request permanent closure — we will respect that.
Questions and answers about responsible gaming
Play responsibly, enjoy the experience
Entertainment at tb11 means safe entertainment. Browse our games section, check the FAQ if you have more questions, or speak directly with support.